"How Does Remote Support Work?

Using our secure remote support link we access your machinery and can very quickly identify if is something that we can fix along with you or if it needs an engineer's visit. This is made possible as we can link into the PLC as well as the base software files allowing for a much quicker assessment than normally possible over the telephone with factory floor staff.

With this remote connection, we can upgrade or replace the software on the machines remotely saving you cost and time as well as performing refresher training, such as reminding the operators how to correctly apply and set up the machine and carry out those less regular but nonetheless important tasks such as calibrating the projectors, something that is often forgotten in the day to day running of the production floor.

What Machines can this be used on?

We can use this on the Chiesa EDI Touch Screen generation of CNC Die Cutting Systems, the whole range of ATOM FlashCut Knife Cutting Systems and also our range of CMS WaterJet Cutting machines, networking the machines with an ‘ethernet’ cabling system to your server, can also offer such advantages as remote loading of programs from a desktop CAD PC in an office to the machines local drive, removing the constant need to use a USB stick and avoiding doubling up the copies of each program.

Remote access in this way can also be done via WiFi, so a USB WiFi adaptor can be used in the machine to give it simple internet access.